Privacy Policy

Introduction

Welcome to bd354. We are committed to protecting the privacy and personal information of every player who uses our online gaming and cricket betting platform. This Privacy Policy explains what data we collect, how we use it, with whom we may share it, and the choices you have regarding your information.

By accessing or using bd354, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein. If you do not agree with any part of this policy, please discontinue use of the platform.

Information We Collect

bd354 collects personal information when you register for an account, make a deposit, contact our support team, or use our platform in any way. The categories of information we collect include the following:

• Identity information: full name, date of birth, national ID or passport details for account verification purposes.
• Contact information: email address, mobile phone number (used for bKash, Nagad, or Rocket transactions), and city of residence such as Dhaka, Chittagong, or Sylhet.
• Financial information: deposit and withdrawal records, transaction IDs, and payment method details to facilitate account funding and payouts.
• Technical information: IP address, device type, browser type and version, operating system, and session logs collected automatically when you visit bd354.
• Behavioural information: gameplay history, wagering activity, session duration, game preferences, and interaction with promotional content on the platform.

We collect this information directly from you, automatically through your use of the platform, and in some cases from trusted third-party service providers who assist us in operating bd354 securely and fairly.

How We Use Your Information

The information bd354 collects is used for specific, legitimate purposes directly related to delivering a safe, fair, and enjoyable gaming experience. We use your personal data to:

• Create and manage your bd354 account, including identity verification to comply with responsible gaming requirements.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, ensuring accurate and timely transactions.
• Provide customer support and respond to your queries, complaints, or account-related requests in a timely manner.
• Monitor and detect suspicious activity, fraud, money laundering, and any violations of our Terms & Conditions to keep the platform safe for all players.
• Send you relevant notifications about your account, promotional offers you have opted into, and updates regarding platform features or changes to this policy.
• Improve the quality, performance, and personalisation of bd354 through analysis of aggregated and anonymised usage data.

Cookies and Tracking Technologies

bd354 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you when you return, remember your preferences, maintain your session security, and understand how our platform is used. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may limit some functionality of the bd354 platform, such as keeping you logged in or saving game preferences. We do not use tracking technologies to serve targeted advertising from third-party networks.

Sharing of Your Information

bd354 does not sell, trade, or rent your personal information to any third party. We may share your information only in the following strictly limited circumstances:

• Service providers: trusted third-party vendors who perform functions on our behalf, such as payment processing partners (including bKash, Nagad, and Rocket gateway services), identity verification providers, and platform security services. These partners are bound by strict data processing agreements and may use your data only for the specific services they provide to bd354.
• Legal and regulatory requirements: where required by applicable law, a court order, or a regulatory authority, we may be obligated to disclose certain personal data. We will notify you of such requests where legally permissible.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of bd354's assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections remaining in place.

Under no circumstances will bd354 share your personal information with advertisers, data brokers, or unaffiliated marketing organisations.

Data Retention

bd354 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required for legal, compliance, and dispute resolution purposes. The specific retention periods may vary depending on the type of data:

Account and identity records are generally retained for a minimum of five years from account closure to satisfy anti-money laundering obligations and applicable regulatory requirements. Financial transaction records may be retained for up to seven years. You may request early deletion of certain non-obligatory data by contacting our support team, subject to any overriding legal retention obligations.

Data Security

bd354 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and financial data, role-based access controls limiting internal access to personal data on a strict need-to-know basis, and ongoing security monitoring and vulnerability assessment of our platform infrastructure.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that may affect your personal information, bd354 will notify affected users as soon as reasonably practicable and take all necessary steps to contain and remediate the incident.

Your Rights and Choices

bd354 respects your rights regarding your personal data. Depending on your location and applicable data protection principles, you may have the following rights:

• Right of access: you may request a copy of the personal data bd354 holds about you.
• Right of rectification: you may request correction of any inaccurate or incomplete personal data held about you.
• Right of erasure: in certain circumstances you may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to limit how we use your data while a dispute or review is pending.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all valid data rights requests within 30 days. We may need to verify your identity before processing your request.

Third-Party Services and Links

bd354 integrates with a number of third-party service providers to deliver a complete gaming experience. These include game studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, as well as payment processing infrastructure for bKash, Nagad, and Rocket. Each of these providers has its own privacy policy and data practices, which are separate from and independent of bd354's Privacy Policy.

bd354 is not responsible for the data practices of third-party providers. We encourage you to review the privacy policies of any third-party service you interact with through our platform. Any data shared with these providers is limited to what is strictly necessary to facilitate your use of their services within bd354.

Payments and Financial Data

All financial transactions on bd354 — including deposits via bKash, Nagad, Rocket, Upay, and card-based methods, as well as withdrawals — are processed through secure payment gateways. bd354 does not store full card numbers, CVV codes, or complete mobile banking credentials on our servers. Payment details are tokenised and handled by our payment processing partners in accordance with applicable security standards.

Transaction records including deposit amounts (in BDT), transaction dates and times, and payment method references are stored by bd354 for account management, dispute resolution, and regulatory compliance purposes. You can view your full transaction history within your account dashboard at any time.

Age Restriction

bd354 is strictly an adults-only platform. Access to and use of our gaming and betting services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

Changes to This Privacy Policy

bd354 reserves the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through a notice on the platform.

Your continued use of bd354 after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bd354 handles your personal data, please contact our dedicated support team. We are available around the clock to assist players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond.

Email: [email protected] (plain text — not a clickable link). Our support team typically responds within 24 hours Bangladesh Standard Time (BST, UTC+6).